Thank you for shopping at UK Med Shop. We take pride in the quality of our products and services, and your satisfaction is our top priority. Below are the details of our refund and returns policy.
Returns
You have [Number of Days, typically 30] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email at [Your Contact Email] or phone at [Your Phone Number] to inform us of your intent to return the product. Please include your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Once your return is reviewed and approved, you will receive a return authorization number along with instructions on how to return your package.
- Pack Your Item: Securely pack the item in its original packaging and include any accessories or free gifts that were included with your purchase.
- Ship the Item: Send the item to the return address provided. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If your item is defective or damaged and you need to exchange it for the same item, send us an email at [Your Contact Email] and send your item to the return address provided.
Exceptions
Please note that certain types of items are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Questions
If you have any questions concerning our returns and refunds policy, please contact us at: [email protected]